Officer Feedback

From the Chief of Police:

We have a strong expectation that the members of the Big Lake Police Department display Pride in the community we are entrusted to protect, provide Service with compassion and dignity, and exhibit highest level of Integrity in all aspects of our lives.

Positive Interactions:  

The Big Lake Police Department thoroughly enjoys the positive interactions our Officers undertake.  Please use the below form to relay "a job well done," if you want to attach a photo or any other document, feel free to do that as well. 

Click here to file a complaint: Officer Feedback Form  This form will be submitted directly to Chief Joel Scharf, and Captain Matt Hayen.  We will contact you upon receiving it.  Thank you!


Filing a Complaint:

We take seriously all allegations of misconduct involving our officers. If you are making  a complaint, it will be investigated and appropriate follow-up actions taken. You will be informed of the results of the investigation initiated by your complaint in a timely manner, which will be one of the following classifications:

Unfounded

The complaint is false. Based on the facts of the investigation, there is no basis to the allegation.

Exonerated

Actions of the officer who is the subject of the complaint were within the guidelines of department policy and procedure. The incident occurred, but was lawful and proper or was justified under existing conditions.

Not Sustained

There was not enough evidence to prove or disprove the allegation(s).

Sustained

The officer who is the subject of the complaint was found to be in violation of department policy or procedure.

The Big Lake Police Department has a robust body camera and in-squad camera system and policy on their use. Most interactions with our officers are recorded and retained for up to six years.

Making a False Report: 

As a part of the investigative process, you may be requested to provide a recorded interview outline the incident in question, and specific allegations. If you are found to have knowingly made false claims, the case will be forwarded for prosecution to the Sherburne County Attorney’s under MN Statute 609.505(2), which is a gross misdemeanor.

Click here to file a complaint: Officer Feedback Form  This form will be submitted directly to Chief Joel Scharf, and Captain Matt Hayen.  We will contact you upon receiving it.  Thank you!

Pride Service Integrity
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    Joel Scharf

    Chief of Police - Emergency Manager

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    Matt Hayen

    Captain - Field Services