Complaint Program - Request Tracker
The City of Big Lake welcomed a new complaint system that is built into our new website call Request Tracker. To submit a concern, complaint, comment and/or compliment, click on the link 'report an issue' on the left of this page.
You are always welcome to use the complaint form (PDF) also.
Code Violations & Enforcement Process
The City encourages residents to take a moment to look at their property and address any possible issues before a neighbor contacts staff for Code enforcement. This will strengthen our community image and help sustain property values. We prefer residents to work through any issues they have with one another before calling in zoning code violations. Greater communications between our neighbors will help us build a stronger community and promote the kind of friendly, small-town atmosphere we have come to value.
How to Report Violations
When reporting a zoning code violation, please leave your name, address, telephone number, and email as well as the address and specific nature of the code violation. This information is necessary so appropriate staff can be allocated. Staff may also need to contact you in the event there are any questions regarding the nature of the complaint. You may report a complaint via standard mail, online using the Request Tracker system, over the phone, or in person at City Hall. Please email the City Code Inspector for all complaints.
All information will remain confidential per MN State Statue 13.44, which states: "The identities of individuals who register complaints with state agencies or political subdivisions concerning violations of state law or local ordinances concerning the use of real property are classified as confidential data." (Section 13.02, Subdivision 3).
The City Code Inspector will then inspect the property. If a violation is present, it will be documented and a zoning violation letter will be mailed to the property owner. If corrective action is not taken within an appropriate amount of time, the City Code Inspector will mail out a citation/fine for zoning code violation. The City will do a citation / fine up to 2 times. If a violation still remains at this point, the Big Lake Police Department will be notified and a court date will be scheduled and criminal prosecution will ensue. For additional information, email the City Code Inspector.
The purpose of these guidelines is to develop a standardized procedure to ensure proper communication between staff, the complainant, and the party in violation in resolving issues present in the community.
Traffic & Safety Concerns
Non-emergency traffic, safety concerns may be directed to the Big Lake Police Department at 763-251-2996.